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Want to stay on the right side of the law? We support businesses and public authorities and help them to promote good practice.
 
 

Vehicle breakdown

What you need to know

How we can help

Publications
 

Breakdown recovery operators - Avoid disability discrimination

It is against the law for transport service providers such as breakdown and recovery operators to discriminate against disabled people in the way in which they provide or do not provide their services.

Breakdown and recovery operators have duties under disability discrimination law in relation to transport infrastructure such as their buildings and information services. They also have duties in relation to the provision and use of the vehicles they provide.

The legislation makes it unlawful for breakdown and recovery operators to refuse or deliberately fail to provide a service to a disabled person. They must also make "reasonable adjustments" to take away or overcome elements in their services which present barriers to disabled people. This extends to providing a reasonable alternative method of making the service available.

 

What is the Code of Practice?

 

What does the law define as a breakdown recovery vehicle?

 

Examples of discrimination

 
 

The Law
A copy of the Government’s legislation can be viewed online:

 

 
Advice and Guidance for Transport Service Providers
The Equality Commission provides information and advice on the duties on transport providers and rights for disabled transport service users.  For more information please contact us on 028 90500600 or email us information@equalityni.org

Training
Training sessions can be provided, on request, for group bookings, subject to sufficient numbers and feasibility. For further information, please email training@equalityni.org

The Inclusive Mobility and Transport Advisory Committee (IMTAC)
IMTAC is a committee of disabled people, older people and key transport professionals who advise the Government and organisations in Northern Ireland on issues that affect the mobility of older people and disabled people. Further information is available at www.imtac.org.uk
 

 

Publications for Transport Service Providers
The Equality Commission´s Code of Practice on the Provision and Use of Transport Vehicles, provides guidance for transport providers, advisors and disabled people on the scope of the regulations.


Disability Transport Code of Practice

 Code of Practice - Provision and use of transport vehicles
 (PDF 225Kb, 72pages)


  The Code is also available in:

  - Braille
  - Large print
  - Easyread 
  - Audio versions






Short Guides
A series of short guides for transport service providers is also available:

 

To request copies of any of the above publications, or if you would like them in a different format such as braille contact us at information@equalityni.org or telephone 028 90500600


The Law
Download a copy of the legislation (PDF, 52kb):

 

 

 
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